Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVSS Score
2.0
EPSS Score
0.007
Published
2020-01-10
An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVSS Score
3.5
EPSS Score
0.007
Published
2020-01-10
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
CVSS Score
3.5
EPSS Score
0.005
Published
2020-01-06
Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g. attaching files to mails) of ((OTRS)) Community Edition and OTRS allows an remote attacker to cause an endless loop. This issue affects: OTRS AG: ((OTRS)) Community Edition 5.0.x version 5.0.38 and prior versions; 6.0.x version 6.0.23 and prior versions. OTRS AG: OTRS 7.0.x version 7.0.12 and prior versions.
CVSS Score
5.3
EPSS Score
0.013
Published
2019-12-05
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
CVSS Score
6.5
EPSS Score
0.007
Published
2019-08-21
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.
CVSS Score
2.7
EPSS Score
0.004
Published
2019-08-21
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.
CVSS Score
4.3
EPSS Score
0.006
Published
2019-06-17
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
CVSS Score
5.3
EPSS Score
0.008
Published
2019-06-17
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
CVSS Score
6.5
EPSS Score
0.005
Published
2019-05-22
An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6, Community Edition 6.0.x through 6.0.17, and OTRSAppointmentCalendar 5.0.x through 5.0.12. An attacker who is logged into OTRS as an agent with appropriate permissions may create a carefully crafted calendar appointment in order to cause execution of JavaScript in the context of OTRS.
CVSS Score
5.4
EPSS Score
0.006
Published
2019-05-22