BeyondTrust Remote Support (RS) and certain older versions of Privileged Remote Access (PRA) contain a critical pre-authentication remote code execution vulnerability. By sending specially crafted requests, an unauthenticated remote attacker may be able to execute operating system commands in the context of the site user.
The chat feature within Remote Support (RS) and Privileged Remote Access (PRA) is vulnerable to a Server-Side Template Injection vulnerability which can lead to remote code execution.