In Zammad 5.0.2, agents can configure "out of office" periods and substitute persons. If the substitute persons didn't have the same permissions as the original agent, they could receive ticket notifications for tickets that they have no access to.
An issue was discovered in Zammad before 5.0.1. In some cases, there is improper enforcement of the privilege requirement for viewing a list of tickets that shows title, state, etc.
An issue was discovered in Zammad before 4.1.1. An attacker with valid agent credentials may send a series of crafted requests that cause an endless loop and thus cause denial of service.