ManageEngine ServiceDesk Plus through 14104, ServiceDesk Plus MSP through 14000, Support Center Plus through 14000, and Asset Explorer through 6987 allow privilege escalation via query reports.
Zoho ManageEngine ServiceDesk Plus versions 13010 and prior are vulnerable to a validation bypass that allows users to access sensitive data via the report module.
Zoho ManageEngine ServiceDesk Plus versions 13010 and prior are vulnerable to authenticated command injection. This can be exploited by high-privileged users.
Zoho ManageEngine ServiceDesk Plus MSP before 10609 and SupportCenter Plus before 11025 are vulnerable to privilege escalation. This allows users to obtain sensitive data during an exportMickeyList export of requests from the list view.
Zoho ManageEngine ServiceDesk Plus before 13008, ServiceDesk Plus MSP before 10606, and SupportCenter Plus before 11022 are affected by an unauthenticated local file disclosure vulnerability via ticket-creation email. (This also affects Asset Explorer before 6977 with authentication.)
Zoho ManageEngine ServiceDesk Plus before 11306, ServiceDesk Plus MSP before 10530, and SupportCenter Plus before 11014 are vulnerable to unauthenticated remote code execution. This is related to /RestAPI URLs in a servlet, and ImportTechnicians in the Struts configuration.
Multiple Zoho ManageEngine products suffer from local privilege escalation due to improper permissions for the %SYSTEMDRIVE%\ManageEngine directory and its sub-folders. Moreover, the services associated with said products try to execute binaries such as sc.exe from the current directory upon system start. This will effectively allow non-privileged users to escalate privileges to NT AUTHORITY\SYSTEM. This affects Desktop Central 10.0.380, EventLog Analyzer 12.0.2, ServiceDesk Plus 10.0.0, SupportCenter Plus 8.1, O365 Manager Plus 4.0, Mobile Device Manager Plus 9.0.0, Patch Connect Plus 9.0.0, Vulnerability Manager Plus 9.0.0, Patch Manager Plus 9.0.0, OpManager 12.3, NetFlow Analyzer 11.0, OpUtils 11.0, Network Configuration Manager 11.0, FireWall 12.0, Key Manager Plus 5.6, Password Manager Pro 9.9, Analytics Plus 1.0, and Browser Security Plus.