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Vulnerabilities
Vulnerable Software

Vulnerability Details CVE-2020-2500

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.
Exploit prediction scoring system (EPSS) score
EPSS Score 0.003
EPSS Ranking 48.8%
CVSS Severity
CVSS v3 Score 9.8
CVSS v2 Score 6.4
Products affected by CVE-2020-2500
  • Qnap » Helpdesk » Version: N/A
    cpe:2.3:a:qnap:helpdesk:-
  • Qnap » Helpdesk » Version: 1.0.06
    cpe:2.3:a:qnap:helpdesk:1.0.06
  • Qnap » Helpdesk » Version: 1.0.10
    cpe:2.3:a:qnap:helpdesk:1.0.10
  • Qnap » Helpdesk » Version: 1.0.12
    cpe:2.3:a:qnap:helpdesk:1.0.12
  • Qnap » Helpdesk » Version: 1.0.14
    cpe:2.3:a:qnap:helpdesk:1.0.14
  • Qnap » Helpdesk » Version: 1.1.01
    cpe:2.3:a:qnap:helpdesk:1.1.01
  • Qnap » Helpdesk » Version: 1.1.02
    cpe:2.3:a:qnap:helpdesk:1.1.02
  • Qnap » Helpdesk » Version: 1.1.04
    cpe:2.3:a:qnap:helpdesk:1.1.04
  • Qnap » Helpdesk » Version: 1.1.10
    cpe:2.3:a:qnap:helpdesk:1.1.10
  • Qnap » Helpdesk » Version: 1.1.12
    cpe:2.3:a:qnap:helpdesk:1.1.12
  • Qnap » Helpdesk » Version: 1.1.15
    cpe:2.3:a:qnap:helpdesk:1.1.15
  • Qnap » Helpdesk » Version: 1.1.16
    cpe:2.3:a:qnap:helpdesk:1.1.16
  • Qnap » Helpdesk » Version: 1.1.17
    cpe:2.3:a:qnap:helpdesk:1.1.17
  • Qnap » Helpdesk » Version: 1.1.18
    cpe:2.3:a:qnap:helpdesk:1.1.18
  • Qnap » Helpdesk » Version: 1.1.19
    cpe:2.3:a:qnap:helpdesk:1.1.19
  • Qnap » Helpdesk » Version: 1.1.20
    cpe:2.3:a:qnap:helpdesk:1.1.20
  • Qnap » Helpdesk » Version: 1.1.21
    cpe:2.3:a:qnap:helpdesk:1.1.21
  • Qnap » Helpdesk » Version: 1.2
    cpe:2.3:a:qnap:helpdesk:1.2
  • Qnap » Helpdesk » Version: 1.2.1
    cpe:2.3:a:qnap:helpdesk:1.2.1
  • Qnap » Helpdesk » Version: 1.2.2
    cpe:2.3:a:qnap:helpdesk:1.2.2
  • Qnap » Helpdesk » Version: 1.2.3
    cpe:2.3:a:qnap:helpdesk:1.2.3
  • Qnap » Helpdesk » Version: 1.2.4
    cpe:2.3:a:qnap:helpdesk:1.2.4
  • Qnap » Helpdesk » Version: 2.0.0
    cpe:2.3:a:qnap:helpdesk:2.0.0
  • Qnap » Helpdesk » Version: 2.0.1
    cpe:2.3:a:qnap:helpdesk:2.0.1
  • Qnap » Helpdesk » Version: 2.1.0
    cpe:2.3:a:qnap:helpdesk:2.1.0
  • Qnap » Helpdesk » Version: 3.0.0
    cpe:2.3:a:qnap:helpdesk:3.0.0


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