Vulnerability Details CVE-2020-1768
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
Exploit prediction scoring system (EPSS) score
EPSS Score 0.003
EPSS Ranking 53.8%
CVSS Severity
CVSS v3 Score 5.4
CVSS v2 Score 5.5
References
Products affected by CVE-2020-1768
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cpe:2.3:a:otrs:otrs:7.0.0
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cpe:2.3:a:otrs:otrs:7.0.11
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cpe:2.3:a:otrs:otrs:7.0.12
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cpe:2.3:a:otrs:otrs:7.0.13
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cpe:2.3:a:otrs:otrs:7.0.14
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cpe:2.3:a:otrs:otrs:7.0.4
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cpe:2.3:a:otrs:otrs:7.0.5
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cpe:2.3:a:otrs:otrs:7.0.6
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cpe:2.3:a:otrs:otrs:7.0.7
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cpe:2.3:a:otrs:otrs:7.0.8