Vulnerability Details CVE-2020-11466
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
Exploit prediction scoring system (EPSS) score
EPSS Score 0.004
EPSS Ranking 56.9%
CVSS Severity
CVSS v3 Score 7.6
CVSS v2 Score 4.0
References
- https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
- https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
- https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update
- https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
- https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
- https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update