Vulnerability Details CVE-2018-16587
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
Exploit prediction scoring system (EPSS) score
EPSS Score 0.005
EPSS Ranking 65.4%
CVSS Severity
CVSS v3 Score 6.5
CVSS v2 Score 5.8
References
- https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/
- https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01
- https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843
- https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711
- https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html
- https://www.debian.org/security/2018/dsa-4317
- https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/
- https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01
- https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843
- https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711
- https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html
- https://www.debian.org/security/2018/dsa-4317
Products affected by CVE-2018-16587
-
cpe:2.3:a:otrs:open_ticket_request_system:*
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cpe:2.3:o:debian:debian_linux:8.0
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cpe:2.3:o:debian:debian_linux:9.0